Connection, Trust, and Commitment: Dimensions of Co-creation?

The purpose of this research is to identify a key driver of relationship closeness for service organizations. Based upon the co-creation concept from Service-Dominant Logic, connection is proposed as a new construct rooted in emotional attachment that bolsters the effect of trust and commitment on future intention among customers of a service-intense organization. Causal models are verified with a large empirical sample drawn from an organization in the process of dealing with the increasing sense of depersonalization that has afflicted growing organizations in a variety of industries. The paper distinguishes an important dimension of customer relationships that can be affected by service managers in order to enhance customer loyalty and satisfaction

A mindful product acceptance model

We posit, develop and test a new mindful product acceptance model that includes the independent variable constructs of perceived ease of use, perceived usefulness, mindful judgement constructs (taste and environmental concerns), trust and perceived safety. Concerns about the environment are addressed in the bottled water context because of its ubiquitous use and increasing sales. This increasing bottled water use raises the question about why people drink bottled water versus tap water and provides a venue for testing how mindfulness influences the decision process. This study contributes to the literature by providing a new application of technology acceptance model (TAM) that includes the ‘mindful’ judgement construct as well as the context of applying TAM to a non-traditional technology. This research found that increasing mindfulness of environmental concerns in our community limits bottled water consumption. The statistically significant findings of this research suggest that companies can benefit from examining their manufacturing and recycling processes

Expert/Novice Differences in IS Project Management Decision Making

Prior research in IS project manager decision making used students as surrogates for project managers and manipulated sunk cost and alternatives to examine their influence on project management decisions (Keil and Mixon 1994; Keil, Truex, and Mixon 1995). The research design for this project uses working project managers as experimental subjects, rather than the student subjects used by Keil, Truex, and Mixon (1995). Keil, Truex, and Mixon’s subjects were students who assumed the role of IS project managers. In the design used here, working IS project managers served as subjects in order to ascertain if actual practitioners react differently to the experimental manipulations

TAM: The Moderating Effect of Gender on Online Shopping

In this study we applied Technology Acceptance Model (TAM) to address consumers\u27 online purchasing intentions and examine the effect of gender as a moderating variable on purchase intention. Six hypotheses were proposed based on our research model. We validate TAM in an ecommerce environment using two split data sets one containing females and the other males. Structural equation modelling and t tests were performed to test the hypotheses. The results show that gender is an important moderating variable in online commerce. Understanding the differences between males and females provides practitioners with better understanding of the behaviour of consumers on the web and allows development of better marketing strategies

Exploring the Coverage of Cyberchondria Addiction in Newspapers: A Perspective from the USA

Objectives: The purpose of this study is to investigate how US newspapers reported cyberchondria from 2009 to 2021. Cyberchondria shares similarities with addiction, making it imperative to delve into its representation in media. Cyberchondria refers to an issue of excessive and repetitive internet searches for health information often accompanied by obsessive-compulsive behavior. The goal of this research is locate the frames that appear in cyberchondria coverage, look at how the frames have changed over the given time span, and assess the emotions that the news frames portray. Method: After collecting the relevant news items, the study applies correspondence analysis, sentiment analysis, and cooccurrence network analysis. The NRC word-emotion lexicon is used for sentiment analysis, while the Fruchterman and Reingold algorithm is used for co-occurrence network analysis. Results: The co-occurrence network analysis reveals six frames in cyberchondria coverage. The frames depict themes such as defining cyberchondria, the impact on healthcare providers, health information-seeking behavior, internet diagnosis, and the exaggeration of health concerns. Sentiment analysis reveals that the predominant feeling, which reflects both the positive and negative elements of cyberchondria, is trust, followed by fear. Coding strategies validate the covering themes’ consistency during the years under examination. Correspondence analysis indicates a consistent framing pattern over the years, and we can see an increasing focus on academic studies addressing cyberchondria. Conclusions: The results point to the necessity of ongoing public awareness campaigns, health literacy initiatives, and stakeholder collaboration to effectively address the problems associated with cyberchondria addiction in the digital age. Policymakersand media practitioners can benefit greatly from the study’s insightful contributions in reducing the negative effects of cyberchondria addiction on society

What Is Behind the Tipping Point Mechanism?

Group purchasing sites have recently gained tremendous popularity on the Internet. Besides the collective buying model, theleading website, Groupon.com, also introduces a tipping point mechanism to the U.S. e-market. The current study creates atheoretical model that integrates the theory of mind with models from e-commerce research to further study the buyer’sdecision making influenced by a shopping group. We find that the buyer’s satisfaction with price discounts, their expectationof quality, and group inference have significant positive effects on the buyer’s purchase intention. The findings provideseveral constructive implications to practitioners as well

The equivalence of Internet versus paper-based surveys in IT/IS adoption research in collectivistic cultures: the impact of satisficing

An increasing proportion of information technology (IT)/information system adoption research collects data using online surveys. However, a paucity of research assesses the equivalence of paper-based versus Internet-based surveys in collectivistic cultures. Furthermore, no theoretical or empirical research investigates how cultural differences between collectivistic and individualistic cultures influence the measurement equivalence (ME) of these survey modes. To explore these issues, online and paper-based surveys with comparable samples were carried out in both an individualistic (the USA) and a collectivistic culture (China). Confirmatory factor analysis was conducted to examine the ME across both survey modes in these different cultures. Results indicate that the relatively larger satisficing discrepancy between paper and online surveys causes respondents in collectivistic cultures to have an increased likelihood of providing responses that vary as compared to respondents in individualistic cultures. The disparate responses, in turn, result in increased measurement variance between the two survey modes. The findings of this study bridge a gap in the literature and address the question of how culture influences online satisficing behaviour and how that behaviour causes measurement invariance across survey modes. This study also explains the possible underlying mechanisms by which different national cultures exert their influence on survey results. The findings provide important implications for IT researchers, especially those in collectivistic cultures or those who need to collect data in collectivistic cultures using online surveys or mixed-mode surveys that include an online survey mode

User Empowerment during a Coercive Organizational Transformation Enabled by Information Systems Change

Examines the effects of a small empowerment during the information system conversion phase of a directively managed transformation. Motivational benefits of employee empowerment in facilitating organizational change and promoting organization effectiveness; Use of a participative, collaborative or consultative change-management strategy; Important objective of information system development; Details on the study and its findings